Ambulance

If there is immediate risk to life, call 999

A medical emergency is when someone is:

  • Seriously Ill

  • Seriously Injured

  • And life is at risk

Operators will ask:

  • Phone number

  • Address and postcode

  • What has happened

  • Patients information if known: age, sex and medical history

  • Whether patient is conscious

  • If there is any bleeding or chest pain

This helps operators to get appropriate support and help the caller with first aid whilst they help.

Non-emergencies

If someone is ill or injured but their life is not at risk, they should consider other health services:

  • Pharmacy

  • NHS 24: call 111

  • GP surgery

  • Minor injury unit at the local hospital

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What to do in an emergency

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Fire Service